2 orders

I haven't received my 2 orders although money has been withdrawn by you a while ago. Are my orders on their way. I have had no confirmation from you.... please clarify

User's recommendation: More contact needed to verify orders.

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ID
#3161996 Review #3161996 is a subjective opinion of poster.
Location
Paddington, England

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Verified Reviewer
New Reviewer

Need to give new card number to get refund, as old card was compromised and has been canceled..

Your company canceled most of my order and want to refund me, I want to cancel whole order now and get refund on new card as old card has been canceled, received. Note that they will cancel complete order..

User's recommendation: Don`t buy from this company as they won`t work with you on a refund if you need a return.

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1 comment
#2113134

received refund

ID
#3156730 Review #3156730 is a subjective opinion of poster.
Location
Rapid City, South Dakota
New Reviewer

Returned goods not refunded, no reply to emails and phone number not connected.

Cannot contact this company regarding returned goods not refunded.No answer to multiple emails and phone calls will not connect. No information regarding Australian Returns Centre available i.e. phone, email etc.

User's recommendation: Do not purchase from this unscrupulous group!!

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ID
#3155470 Review #3155470 is a subjective opinion of poster.
Location
Orford, Tasmania
Cons
  • Cannot get return label for item
  • No order number
Loss
$225
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Canceled order

Original review updated by user Dec 06, 2021
I wanted to cancel an order, but they said no, it was already processing so they took my credit card down to pay for items, that was fine, then they canceled most of my order because of material shortage,so why can't I cancel the whole order, then my credit card was compromised, I need the refund to go on a different card and can't find my account anymore, so I believe I was scammed, I can`t get ahold of the customer Service to contact them about the problem or a good telephone number.

User's recommendation: Don`t buy as they dont return when they say they will.

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ID
#3130680 Review #3130680 is a subjective opinion of poster.
Location
Rapid City, South Dakota
Cons
  • Information on how to process return was confusing
  • Poor and cheap material
  • Return process is too complicated

Where’s my confirmation???

I had to call customer service,,, there was no Mail,,, no confirmation They were polite and very helpful my problem was resolved Apparently my Mail was in the junk Mail folder

User's recommendation: Any problems you have call customer service!!!

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ID
#3111385 Review #3111385 is a subjective opinion of poster.
Location
Guelph, Ontario
New Reviewer

Order not

I ordered for some dresses on 13/11/2021 but still havent received it yet and no update on the order.
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ID
#3096033 Review #3096033 is a subjective opinion of poster.
Location
Basildon, England

Still waiting for refund after six months

Airydress - Still waiting for refund after six months
Airydress - Still waiting for refund after six months
A simple case of purchasing from them, returning the items and not (as yet) receiving a refund. Approximately six months have passed to date with Airydress claiming complications due to system maintenance. It's pretty clear that despite their claim of returns being "as easy as 1-2-3!" they simply do not process returns. In the event of a problem you will not get your money back.

User's recommendation: Purchase if you wish but there is no returns policy.

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ID
#3082649 Review #3082649 is a subjective opinion of poster.
New Reviewer

I have not received my refund for order.

I returned 2 orders as instructed, received confirmation that they had received the items, was told to give them so many days to verify the items were received and then I would receive a confirmation email followed by my refund. (The orders were paid through Afterpay and Klarna.) Now AiryDress says they are unable to process my refund due to errors on their end and I should get refunds through Klarna and Afterpay, but those companies are telling me they cannot process my refund until they are refunded by AiryDress. I have notfied AiryDress and am waiting for replies from them. Unfortunately they only seem to handle customer service through inquiries at their site without access to a live person, so my frustration is growing!

User's recommendation: Don't buy from them. The quality is not good and returns are a nightmare.

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ID
#3080871 Review #3080871 is a subjective opinion of poster.
Product
Airydress Clothing
Pros
  • Easy to order
Cons
  • No refunds from returned items
  • Customer service is slow to reply to messages
  • Cannot contact a live person
Loss
$592
Preferred solution
Full refund
New Reviewer

To get a shopping label. To return merchandise.

You said you had no order to go by for me to return my merchandise. I have provided it for you now. Can you please generate a shipping label for my returns. Linda white 253679****
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ID
#3073069 Review #3073069 is a subjective opinion of poster.
Location
Greensboro, North Carolina
Product
Airydress Dress
Pros
  • Very hard to get in touch with airydress
Cons
  • Can not get a returns address
Loss
$100
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

No order number for return

There is no record I ever bought this stuff. No order number no merchande showing purchased. I need to do a return. Please help me. Linda white lwhite@***.com 252679****
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ID
#3064526 Review #3064526 is a subjective opinion of poster.
Location
Greensboro, North Carolina
Loss
$100
Preferred solution
An order number showing my purchase for return

Overcharged on my order.

BEWSREMy American Express has been overcharged ....the 3 dresses ordered were approximately listed at $,20.00 but i have been charged $ 92.00 twice...not good enough, will NEVER use Airydresswebsite again. Would like to be contacted , as to a refund or explanation....guess I will be waiting a long time. !!!!!! Phone no 61 041* 183 *70.. Email carolegill1@***.com. Other customers BEWARE... B

User's recommendation: Beware.. nor a good company to deal with.

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ID
#3058943 Review #3058943 is a subjective opinion of poster.
Location
Wynnum, Queensland
New Reviewer

Die Telefonnummer ist nicht korrekt

Soll was bezahlen obwohl ich alles zurück geschickt habe. Habe mit klarna telefoniert und die sendenummer durch gegeben die wollten sich darum kümmern.
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ID
#3055186 Review #3055186 is a subjective opinion of poster.
Location
Westerkappeln, North Rhine-Westphalia
Preferred solution
Let the company propose a solution
New Reviewer

Need help with a return

There is not a person I can speak with I do not have a computer to print off labels. There were other items I was going to order but considering your lack of customer service phone, Extremely bedthis will not be happening

User's recommendation: bad customer service.

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ID
#3050712 Review #3050712 is a subjective opinion of poster.
Location
Orlando, Florida
Pros
  • Great advertising
Cons
  • Customer service
Preferred solution
A phone number that answers

My order is on pending but my money was deducted

The customers services were able to solve my items, but I can't still get my tracking number. Please, I need to track these items to know when I will get it. Thanks, Osayomwanbor Ihiehie
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ID
#3039674 Review #3039674 is a subjective opinion of poster.
Location
Edmonton, Alberta

Know longer missing parcel,

However, I can't find my order that I just received. The last order that I can find is back in April and this is a Sept. order. I would like to return some of the merchandise
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ID
#3038657 Review #3038657 is a subjective opinion of poster.
Location
Cranbrook, British Columbia